'Your plan has expired' with valid promo code from Adobe Stock

Forum|Forum|6 years ago
April 18, 2019
3 replies
1972 views

I got a code for a 12 month plan for photographers. I entered the received code here: www.creativecloud.com/redeem. It was described in a letter from adobe. The plan for photographers worked as it should be for a month or two, and then photoshop and lightroom stopped working and in my profile I saw the message: 'Your plan has expired. Please update your payment details to reactivate it.' I wrote in support and I was given a new code. The code is valid until 2021, and provides a plan for photographers for 12 months. But after entering the code for the same link, I received the message again: 'Your plan has expired. Please update your payment details to reactivate it'. I contacted Adobe Contributor Support, then I was advised to contact Adobe Customer Support. But I never got a solution.

I can’t work without Photoshop and I’m wasting my time until support can solve anything.

Contributors

This topic has been closed for replies.

jacquelingphoto2017

Community Expert

Hi Roman Pender,

I suggest you do as Abambo request and see if it works. Spyware or hackware can generate such error message, and in effect shut you down. Some of these viruses are not easily detected, but if you have a full version virus protection with ransom protection that should be helpful to detect some of these kinds of active.

Regards

JG.

WendellaBee

Adobe Employee

Hello R.P.,

I've reviewed your account using the Adobe ID on the forums and I do not see any Stock subscription. Is this an issue with Adobe Stock or with your Photography subscription? Can you please provide more information about your issue?

EBQ

Abambo

Community Expert

Discussion successfully moved from Adobe Stock to Adobe Stock Contributors

I suppose OP is a contributor and got a voucher to redeem in the context of last years challenge: Creative Cloud Giveaway FAQ for Adobe Stock Contributors

ABAMBO | Hard- and Software Engineer | Photographer