10,000 CREDITS, PREMIUM FIREFLY SUBSCRIPTION, GLOBAL FAIL. WEB, PHONE

Forum|Forum|9 days ago
July 21, 2026
4 replies
22 views

10,000 CREDITS, PREMIUM FIREFLY SUBSCRIPTION, GLOBAL FAIL. WEB, PHONE. Firefly does nothing. NO IMAGES. NO VIDEOS. NOTHING. THIS LOOKS LIKE A SCAM!

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wise_determination2382

Participant

I have a similar issue, no video generation but 5600 credits. I can edit images but not videos

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wise_determination2382

Participant

[PII removed by Mod]

Hajar Toutsi

Community Manager

Hi wise_determination2382,

Thank you for writing in and sharing the screenshot.

Please review my previous reply on this thread and provide the requested details so we can investigate the issue further.

Let us know.

Hajar

Hajar Toutsi

Community Manager

Hi iwork2,
Sorry to hear you're having trouble generating with Adobe Firefly. We’re here to help get this sorted out.

Because there are a few different things that could be causing this, could you share a bit more information so we can help narrow it down?

Error Messages: Are you seeing any specific error messages pop up when it fails?
Your Workflow: What exact steps are you taking and what specific settings (model, prompt, reference images..) have you selected ?
Screenshot: Could you share a screenshot or a quick screen recording showing your entire Firefly window when this happens?

Once we have those details, we'll have a much better idea of how to help you get this fixed.

Hajar
[Moved to questions]

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