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Go_Vango8061
Participating Frequently
July 4, 2026

2k resolution images is 1k while downloading in Gemini

  • July 4, 2026
  • 2 replies
  • 13 views

Your customer service is the worst. it has been over two weeks since I spoke with a rep about the fact that Firefly is not generating 2k images despite choosing the 2k option. I was informed it was a known problem and the engineers were working on it. I was also promised a response with a status. I am starting to feel like you don't even have engineers and when our call ended, the ticket was just tossed in the bin. I am not getting what I pay for and it seems like you could care less as long as you have my money. And I am not the only one having this issue. FIX IT

    2 replies

    Kartika Rawat
    Community Manager
    Community Manager
    July 10, 2026

    Hi Go_Vango8061!

    I’m sorry to hear that. We’re unable to reproduce this issue on our end. Could you share a screen recording that exhibits the issue? This will help us engineers to investigate.

     

     

    Let us know.

    Thanks,

    Kartika

    Go_Vango8061
    Participating Frequently
    July 10, 2026

    I went thru this over a month ago and no reply or resolution, so lets try this again. I have attached screen shots to show you the prompt, the resutling image, the settings I used, where you can clearly see I have selected 2K. You can also see the size of the generated image. Please do not tell me that 765 is the correct size for a 2K image, as you can see I have attached documentation confirming that the image is NOT 2K. Cleary there is something wrong. I have real 2k images I created with Firefly, and they are much larger and clearer than what it is spitting out now. 

     

    Go_Vango8061
    Participating Frequently
    June 17, 2026

    The image Generator is not producing 2k images, they are all 1k, even tho I am choosing 2K, which is what I am paying for.
    Does not matter which model I choose. Doesn’t matter of Google Search is on or off. The images are NOT 2k, which is what I pay for. This needs to be fixed.