Adding reference image using model Firefly Image 5 in the beta, "Something went wrong. Please try again later" error occurs

Hey ​@aeujo 

Common problems

• Trademarked / Copyright
• Political figures / Celebrities 

• Long complicated prompts (often from ChatGPT)
  (short easy to read prompts tend to work very well)
• busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is. 
   

  Something went wrong

  A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.
     

• Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Cheers

Nate

This appears to be a beta-related issue with Firefly Image 5. Try clearing your browser cache, using another browser, reducing image size, and checking service status. If the problem persists, contact Adobe support.