Adobe charging more than what its estimates before creating the video!

Question

HiI was trying to render few images using Topaz…firefly first charged me 80 credits and then it went up to 400 credits, no fixed amount for generationsSome time its charging more than estimated cost. Its like going to a supermarket and buying items but the final pricing will be decided and my change at the checkout!Where can I find how much I have been charged for each generation I am seeing lesser credits in my account I don't have a record of the lost credits where can i verify that?

Tarun Saini · Answer

Hi ​@Ashutosh_N1,We understand your concern, and we're sorry for the confusion around the credit usage.The number of credits consumed can vary depending on the feature, model, and generation complexity. If you're seeing credits deducted that don't match the estimated cost, we'd like to investigate further.At this time, there isn't a detailed per-generation credit usage history available within Firefly that shows exactly how many credits were deducted for each individual generation. To help us look into this, could you please share:A screenshot of the generation settings where you noticed the discrepancy.The Firefly feature or model you were using?The approximate date and time when you observed the unexpected credit usage.Regards,Tarun

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