bonjour, depuis mardi adobe fire ne fonctionne plus je voudrais etre rembourser car vos service sont incapable de retablir le fonctionement de adobe Fire je ne veux entendre la phrase (je n’arrive pas a reporduire le problème)
les crédit son débité alors que ça nefonctionne pas
donner moi la marche à suivre pour etre rembourser SVP merci
[PII removed by Mod]
Hi Youcef Mechri,
Thank you for sharing the details of what happened.
Looking at your Account menu, I can see that your credits are still intact, and the system automatically returned credits after each failed generation. That’s why your balance still shows 4000/4000 credits left. So although each attempt was charged initially, the credits were refunded right after the error occurred.
Regarding the error message you saw: “We cannot display the generated video. You can edit it and try again.” it usually appears when the prompt or reference images include elements that don’t align with Firefly’s AI user guidelines.
For example, references to trademarked or copyrighted material like Star Wars characters or settings can’t be processed, which is why the generation didn’t succeed.
Because the credits were already restored, there’s no further refund needed. If you’d like to avoid this happening again, I recommend adjusting your prompt to steer clear of copyrighted or trademarked names and instead describe the style, mood, or theme you want. That way, Firefly can generate successfully and your credits will be used as intended.
Let us know if you have any other questions.
Hajar
[Moved to questions]
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