Adobe Firefly

Forum|Forum|5 months ago
August 24, 2025
1 reply
86 views

Hello! I have an issue with purchasing Adobe Firefly.
• My account region is Ukraine.
• I already pay monthly for the Photography Plan using my Ukrainian bank card, and the payment works fine.
• But when I try to subscribe to Adobe Firefly (Standard or Pro) with the same card, the payment does not go through.
• I don’t want to change the region of my account — I only need Firefly added.

Could you please help me solve this issue or activate Firefly for my account manually?

Thank you in advance!

Communications

Correct answer SamarthS

Hi @DimaVoin,

Sorry to hear that! Since this involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation: https://adobe.ly/42aa7Hv

Thanks

S

SamarthS

Correct answer

Community Manager

Hi @DimaVoin,

Sorry to hear that! Since this involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation: https://adobe.ly/42aa7Hv

Thanks

^Sam

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