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Participant
August 21, 2026

Adobe Firefly AI Assistant Keeps Loading Indefinitely

  • August 21, 2026
  • 1 reply
  • 20 views

Hi Adobe Support,

I’m experiencing an issue with the Adobe Firefly AI Assistant. The AI Assistant keeps loading indefinitely and never completes the request.

I’ve already tried refreshing the page and waiting several hours, but the issue persists. I’ve also attached a screenshot showing the problem.

Could you please look into this and confirm whether this is a known issue or a bug?

Thank you.

1 reply

N8.
Community Expert
August 21, 2026

Hey ​@defaultofd8848zqe58 
Help us. Help you. 
Not seeing the screenshot.

We a bit more information. (Keep in mind this feature is still in BETA).
Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

>>Make sure to hide your personal information: email account, name and anything other personal details.<<

Cheers

Nate