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Participant
April 14, 2025
Answered

Adobe Firefly has to many error, i may cancel it

  • April 14, 2025
  • 2 replies
  • 456 views

Im not happy at all Kling, Runway etc doesnt make me think 10 times what king of prompt write or image upload. You guys need to level up you game before you lose all you clients. 

Correct answer Kartika Rawat

Hi The Tagir Film!

Sorry about that. Seems like" Thunderbolt" in your prompt triggers the guidelines' violation. Try removing that word, your images will generate:

 

 

I hope this helps.

Thanks,

KR

 

 

Moved to discussions

2 replies

Participant
October 21, 2025

I want to cancel firefly during trial period but cant find a way to do so.  It has too many errors. 

Community Manager
October 27, 2025

Hi @msmswh

 

Apologies for the inconvenience. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/49jrL0H.

 

Thanks.

^Sam
Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
April 14, 2025

Hi The Tagir Film!

Sorry about that. Seems like" Thunderbolt" in your prompt triggers the guidelines' violation. Try removing that word, your images will generate:

 

 

I hope this helps.

Thanks,

KR

 

 

Moved to discussions

Participant
April 14, 2025

Thanks, their guidelines are brutal lol