Adobe firefly is not working, when I type the prompt and want the image to be generated, it just stays on a white screen, it does nothing.

4 replies
258 views
Translate

First step:

After that I click the generate button and then there is a white screen, nothing happens:

Hajar ToutsiCorrect answer

Community Manager

Thanks for the update @SašaBP
After reviewing the recording you shared, it looks like the initial URL being used is the issue. Here’s the link to the Firefly webpage, this should allow you to access all other features just fine.

If you run into a similar issue again, please let us know.

Hajar

ŽeljkaMAuthor

Participant

The video below, nothing, just white screen.

Translate

Screen sharing - 2026-04-15 2_25_53 PM.mp4

Hajar Toutsi

Community Manager

Hi SašaBP,
Thank you for writing in.

I noticed that the URL contains promotional tracking parameters, is it possible to enter the Text to image feature through this link and let us know how it went?

Hajar

Translate

ŽeljkaMAuthor

Participant

Hey,It works fine, what does this mean that every time I want to use firefly I will have to access it via the link provided?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.