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krestina
krestina
Participant
July 31, 2025
Answered

Adobe Firefly (standard subscription)

  • July 31, 2025
  • 2 replies
  • 180 views

I have a subscription to Adobe Firefly Standard. Why can't I use the standard features of this plan? For example, resizing an image.

Correct answer SamarthS

Hi @krestina!

 

This seems to be a payment-related issue. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3H1GbqJ.

 

Thanks,

2 replies

krestina
krestinaAuthor
Participant
July 31, 2025

But another one appeared.
Payment was made on July 23, 2025. Then what is it?

S
SamarthSCorrect answer
Inspiring
August 1, 2025

Hi @krestina!

 

This seems to be a payment-related issue. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3H1GbqJ.

 

Thanks,

^Sam
S
SamarthS
Inspiring
July 31, 2025

Hi @krestina, 

 

Could you log out and then log in again? Please share a screenshot of the error you are getting while using Firefly.

 

Thanks 

^Sam
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