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amazing_sincerity5C3D
Participant
September 19, 2026
Answered

Adobe Firefly stopped loading on September 18, 2026 — no error message

  • September 19, 2026
  • 1 reply
  • 27 views

Adobe Firefly stopped working for me on September 18, 2026, although it was working normally on September 17.
My Adobe Account and other Adobe services still work normally. However, when I open Firefly, the page simply keeps loading and never opens. There is no error message or error code displayed.
I have already tested multiple VPN locations in supported European countries, as well as a different VPN protocol (VLESS), but the issue persists.
There is also a recent Adobe Community report from September 18 describing a similar Firefly regional-access issue from a Belgian IP.
Could someone from Adobe please investigate whether this is a Firefly regional-access or backend issue and check my Firefly access/entitlement on the backend?

    Correct answer N8.

    Hey ​@amazing_sincerity5C3D 
    Disable any active VPN, ad-blockers, or strict firewall settings temporarily.

    Clear your browser's cache and cookies (see image below)

     

    If you are in a unsupported country, you may be running into issues??
    Nate

    1 reply

    N8.
    Community Expert
    N8.Community ExpertCorrect answer
    September 19, 2026

    Hey ​@amazing_sincerity5C3D 
    Disable any active VPN, ad-blockers, or strict firewall settings temporarily.

    Clear your browser's cache and cookies (see image below)

     

    If you are in a unsupported country, you may be running into issues??
    Nate

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