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Participant
July 15, 2026
Question

Adobe firefly uses my credits, bit gives me an error shortly after trying to generate the video, which results in wasted credits.

  • July 15, 2026
  • 1 reply
  • 11 views

Adobe firefly begins to generate my video, but then ends up with an error. The problem is it does not refund my credits.

    1 reply

    July 16, 2026

    Hey ​@menji 

    Help us, help you
    Regarding your credits:

    1) Before you hit generate take a screenshot.

    2) Then hit generate

    3) If you get the error msg check your balance.

    4) ​​​​​​take a screenshot of your points after generating.
    Post the 2 separate point value screenshots: the point value before and point value after.
     

    Make sure to hide any personal information before posting to the forum.
     

    >>>Note: if you have multiple tabs generating, just generate on the one<<<

    >>>Note 2: only press the generate button once and wait.

    After you get the error message check your balance from before and after.


    Cheers

    Nate