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Participant
Feb 14, 2025 7:14 PM UTC
Question

Adobe, Firefly Video, disappointment

I'm disappointed by Adobe yet again. Recently, they've faced backlash for their questionable subscription tactics, charging for cancellations, removing perpetual licenses for software, frequently changing pricing structures, and making certain essential features only accessible through higher-tier plans.

 

If you have a plan that includes all apps and Firefly is an Adobe application, wouldn’t it make sense that you have access to it? Unfortunately, no. Adobe demands extra money to use this particular app, allowing only two video generations in their “beta.”

 

So, you pay Adobe a subscription fee to access all their apps, but then to use one of those apps, Adobe asks for even more money. And if you decide to cancel your plan, guess what? Adobe requests even more money.

 

I understand that video generations are costlier than image generations. Smaller companies like Pika, Luma, and Halulio, which aren't massive billion-dollar corporations, can offer a genuine beta experience with a certain number of free videos per day at a slower processing rate versus a paid tier. Yet Adobe, for some reason, cannot achieve the same thing for its community. Instead, they ask for more money at every turn.

 

AI started as an open-source technology meant for everyone to be creative. These smaller companies that allow their community to actually test their products for free (with limitations) clearly have a better grasp of AI's history compared to a capitalist company like Adobe, which constantly demands more money from its community. 

 

I'm truly disappointed by Adobe once more. I've been looking forward to trying their video generation, but any avid AI user knows two generations are never enough to "try it." I'm sorry, but you must have people on your team who haven't been using AI for years. If you did, they would understand that each AI generator is not the same. If you're used to prompting in Midjourney, that same prompt may not produce similar results in DALL-E. If you're used to prompting in Pika, that same prompt may not yield something similar in Luma. The technology might be the same, but the data can be vastly different, meaning the languages will also differ. Two videos are not enough to "talk" with your video model, to grasp the prompt style, motion, camera movement, weird aspect ratios, starting key frame, ending key frame, etc. It takes time to understand a new AI tool's unique features and quirks. You need to experiment with different prompts and settings to get a feel for how it works. Experienced AI users often compare multiple tools to find the best one for their needs, and with only two videos, it's challenging to make an informed comparison. The creative process involves a lot of trial and error- testing different ideas, refining prompts, and iterating on results are crucial steps that require more than just two attempts. Providing meaningful feedback to Adobe would require a more substantial experience with the tool. Users can't provide accurate feedback on its strengths and weaknesses based on only two generations.

 

While Adobe has been a leader in creative software, their current approach with Firefly feels more like a money grab than an effort to foster creativity and innovation. It's disappointing to see a company with such vast resources and influence prioritize profits over providing genuine value to its community. As an avid AI user, I believe that true innovation comes from accessibility and user feedback, not from creating unnecessary financial barriers. I hope Adobe reconsiders its strategy and aligns more closely with the spirit of the AI community, where creativity and accessibility go hand in hand.

69 replies

Participating Frequently
Feb 14, 2025 8:00 PM UTC

I used whatever "try-out" credits Adobe provided to try to produce a few video clips from a starter image, and the results were disappointing, as the result did not follow my instructions very well at all. AND THEN SUDDENLY...I was out of credits and presented with a pop-up with payment options that provided very little benefit. MESSAGE TO ADOBE MARKETING: You are blowing this roll-out.

The product doesn't work all that well. And Adobe has set up these artificial levels where some functions work off provided user credits, and other functions require subscription to plans that hardly provide much in the way of benefits.

I am already paying $60/month for the use of Creative Suite products. Firefly should be INCLUDED with unlimited or high cap use, not an extra-cost add-on!

As much as I'd like to use it once it begins performing better, I will not pay extra for it. My view is Adobe is being greedy here. I've seen lots of complaints around the internet.  Adobe has no way of taking customer feedback through their Support portal (I just tried). I hope they are reading our user comments and that someone at Adobe will care enough to make some substantial changes.

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Participant
Feb 16, 2025 12:26 PM UTC

Honestly at this point I wouldn't be surprised if Adobe starts a "Care Plan" subscription, where you pay extra money for someone to care about user feedback. 😆

 

Users have made several complaints on various shady "money grab" tactics over the years, most of which is ignored. Adobe has faced criticism and even legal action for its subscription practices in the past.

 

For example, in 2019, they settled a lawsuit regarding subscription renewals and cancellation policies. Despite this, the company has continued to engage in practices perceived as unfair or exploitative, like charging for cancellations and constantly adjusting pricing structures.

 

It seems that meaningful change only occurs when external pressures, such as lawsuits or even YouTubers, force their hand. Unfortunately, user feedback alone often doesn't seem to prompt significant changes.

 

To rebuild trust and show they care, Adobe should start being more transparent with their pricing and stop charging hidden fees. Offering real beta access with enough "tokens" to actually test their tools would be a great step. I hope that Adobe will one day truly support the creative community and move away from profit-centric tactics.

 

Smaller companies and open-source projects often maintain a focus on accessibility and user collaboration, larger entities like Adobe can sometimes lose sight of these values in favor of monetization strategies. It's disappointing, but it underscores the importance of supporting those smaller, community-driven initiatives that stay true to the ethos of AI as a tool for creativity and innovation. 

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Participating Frequently
Feb 16, 2025 4:54 PM UTC

Interestimg information! I agree that rebuilding trust is essential.

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