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alemanmhc
Participant
November 11, 2025
Question

Adobe generador de videos moderacion

  • November 11, 2025
  • 2 replies
  • 113 views

Tengo problemas con la moderacion  de videos. No se muestra el video por moderacion (no tiene nada inapropiado) pero los creditos si se consumen.

    2 replies

    A
    alemanmhcAuthor
    Participant
    November 11, 2025

    No quiero saber que esta mal de mi prompt. Quiero saber porque si censuran el resultado me cobran el crédito y no me lo regresan.

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    November 13, 2025

    Thanks for getting back to us. At the moment, there isn’t a process for returning credits. Your credits will automatically refresh on your next credit cycle. If you can share the prompt you used, it will help us identify which part may be triggering the violation.

     

     

    Let us know if you have any questions.
    ^KR

     

     

    moved to discussions

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    November 11, 2025

    Hello @alemanmhc,

    Thank you for your message. 

    Can you please share your key frames and prompt? We can see what might be triggering the error.

    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
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