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Dec 26, 2025 11:24 PM UTC
Answered

AI not working as prompted

I instructed Firefly to animate elements within an image with the final frame of the film showing the elements in exactly the same position as the first frame, (therefore allowing multiple versions to be added to an edit timeline in order to create a longer loop than 8secs - it used my credits but multiple times didn't do this.  Can you refund my credits or have it work please?

daniellei4510
daniellei4510Correct answer
Community Expert
Dec 27, 2025 2:13 AM UTC

Unfortunately, credits can not be refunded. No AI model that I'm aware of guarantees that a prompt will be followed accurately, despite repeated attempts. It's not a bug. It's simply the nature of AI, and can differ from one model to the next with respect to the degree of accuracy and quality.

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

2 replies

N8.
Community Expert
Dec 27, 2025 4:49 AM UTC

Hey @Kabbage ConnectedCreative 

 

There are several methods to help AI
1st. create a background as a style

2nd build up on the background. (generate images that you would like to place on the background) Adobe Firefly boards works best

3 experiment w different prompts and images


Unfortunately credits are not refunded.

Cheers

Nate

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daniellei4510
Community Expert
daniellei4510Community ExpertCorrect answer
Community Expert
Dec 27, 2025 2:13 AM UTC

Unfortunately, credits can not be refunded. No AI model that I'm aware of guarantees that a prompt will be followed accurately, despite repeated attempts. It's not a bug. It's simply the nature of AI, and can differ from one model to the next with respect to the degree of accuracy and quality.

Translate
Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.