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sheba_forrest
Participant
May 6, 2025 3:46 AM UTC
Answered

AI  on firefly prompts doesn’t work

big issue with application most videos AI  on firefly prompts doesn’t work or follow on screen instructions producing the wrong videos and images, I’m not able to use most I’ve deleted more the 15  videos including many images im not able to use the app please refund the money on this month firefly video maker cancel subscription $9.95 i will no longer use it I have a Canva account it makes superior unlimited videos it doesn’t make sense to keep subscription on the firefly video maker

Kartika Rawat
Kartika RawatCorrect answer
Community Manager
May 9, 2025 5:39 PM UTC

Hi sheba_forrest!

 

Thank you for reaching out and sharing your experience. We’re truly sorry to hear that Firefly’s AI video features haven’t met your expectations. We'll share your feedback with the product team.  For subscription related. This involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation:  https://adobe.ly/42aa7Hv

https://adobe.ly/3YFnU8h

 

Let us know how it goes.

Thanks,

KR

 

 

Moved to discussions.



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3 replies

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
May 9, 2025 5:39 PM UTC

Hi sheba_forrest!

 

Thank you for reaching out and sharing your experience. We’re truly sorry to hear that Firefly’s AI video features haven’t met your expectations. We'll share your feedback with the product team.  For subscription related. This involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation:  https://adobe.ly/42aa7Hv

https://adobe.ly/3YFnU8h

 

Let us know how it goes.

Thanks,

KR

 

 

Moved to discussions.



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tn43960187
Participant
Aug 25, 2025 8:27 PM UTC

Hi,
I'm having the same issue (my detailed prompts aren't connecting after sevearl tries). I realize this is new tech so not really complaining, but i can see this will not get me very far each month. I can share the detailed prompts and results if you like. Do you have any advice for me to improve my results?

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Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
Aug 28, 2025 1:02 PM UTC

Sorry to hear. Please share your prompt and the generated images with us to see what's happening

 

Let us know. 

Thanks,
^KR

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