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Participant
November 20, 2025
Question

AI Video generate - all black screens

  • November 20, 2025
  • 2 replies
  • 61 views

Hi.

I was testing with Adobe's AI video generate before I commit to my subscription. However, all of my videos were incorrectly made, including two of them went fully black screen (no images and no sound), and one of them was cut off in the middle (did not follow the full prompt). I would still like to make sure that the videos can be generated without issues like them before I commit since I will be paying for the subscription. And, I would like to get my 3 video credit back to try again since I couldn't use any of them that were made with bug. Please see attached screenshot to show (you can also checked the videos I generated directly via the attachments). Thanks.

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
November 20, 2025

@dp-kittenRun Can you share the entire prompt you used and what video models? The first screenshot showing a prompt is a poorly constructed prompt. Videos are only 5 seconds in length so writing long phrases for audio will get cut off. 

 

We hope you feel happy every time you start a stream."
Keep the video gentle, warm, and relaxed. Subtle natural hand gestures only.

 

Tik-Tok is copyrighted and violates the terms which would lead to the black failures. 

This page will help educate you on writing more effective prompts for video: https://helpx.adobe.com/firefly/web/work-with-audio-and-video/work-with-video/writing-effective-text-prompts-for-video-generation.html

You may want to read up and learn more about prompting and video generation before you commit. 

 

Kartika Rawat
Community Manager
Community Manager
November 20, 2025

Hi developplay_6530!

Sorry about the trouble. Does it happen specifically with the Veo model? Have you tried another model to generate videos? Could you share a prompt with us to test?

 

Let us know. Happy to help

Thanks, 

^KR

 

 

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