Skip to main content
35884600p7f2
Participant
March 3, 2026
Question

All AI Credits disappeared on my CC trial. Only after a few generations of Nano Banana in Firefly Boards.

  • March 3, 2026
  • 1 reply
  • 22 views

All AI Credits disappeared on my CC trial. Only after a few generations of Nano Banana in Firefly Boards. Attached image of error message.

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    March 3, 2026

    Hi 35884600p7f2,

     

    Thank you for sharing this.

     

    To better assist you, could you tell us which Creative Cloud plan you’re currently on? We need to know what your trial includes for Premium features such as Nano Banana models, as there’s a possibility you may have already used all the generations offered.
    Also, include a screenshot of your Account menu, you can find it under your avatar icon it the top-right corner of the page (please make sure to hide any personal info like your email address) 

     

    Regarding the warning message in your screenshot, it indicates a temporary restriction due to high activity. In this case, you’ll just need to wait a bit before trying again.

     

    Please let us know your plan details and your account info, so we can look into this further.

    Hajar

    [Moved to questions]