Skip to main content
L
Long Face Murdera
Participant
April 22, 2025
Question

Are We All Losing Credits on Bad Generations?

  • April 22, 2025
  • 4 replies
  • 379 views

Hey everyone,
I’m hoping to get some clarity here—and maybe see if others are having the same experience.

I’ve been using Firefly and have been really disappointed to learn that every generative attempt, even the ones that completely miss the prompt, are still deducted from my monthly credits. I’m talking about outputs that are unusable or totally off-base—yet they still cost me credits like they were successful.

Is this how it’s supposed to work? Are we all basically paying for misfires? If so, is there any kind ofrecourse for credits lost due to bad generations? It feels like we’re being charged for the platform’s errors, and I can’t be the only one who finds that frustrating. I burnt through an entire months credits on one image... 

Would love to hear what others are experiencing or if there’s a way to report this for reimbursement.

Thanks,

I'm working on a System Model XPS 8930
 Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz, 3000 Mhz, 8 Core(s), 8 Logical Processor(s) runniung windows 10. 

    4 replies

    Enrique33246437c7xh
    Enrique33246437c7xh
    Participant
    May 24, 2026

    Has anyone received any comments from Adobe?  We should not have to pay to fix images that are not created with our prompts.  My image had a horrible type, and I had to spend 60 credits attempting to fix the mistake. it was never fixed.  every attempt came nack with another fix, like a different font, then without the icon that was included on the first draft, 20 credits , 20 credits, 20 credits….   Its unending.  

    O
    Community Expert
    Oh.N8Community Expert
    May 25, 2026

    Hey ​@Enrique33246437c7xh 

    Under Quick Actions there are a number of different tools to help you with your image.
    Some of these tools don’t require credits (depending on your plan)


    Regarding adding different text/ font
    Adobe Express
    How to Add Text In Adobe Express

    Adobe Express is going to be the best tool in terms of flexibility and it is a free App. There is a premium option as well.

    Cheers

    Nate
    ​​​​​​​

    SJMCKEE
    SJMCKEE
    Participant
    May 11, 2026

    Yes! I'm having this issue where Adobe is not following the prompts that I am providing. I have been including an image with a detailed description and I am not getting accurate results. Either it's not doing anything that I'm asking or it's doing the wrong thing for example, snowing inside of the room rather than outside the window. And each time I try to correct Adobe's mistakes, I lose credits. I don't feel that I should have to sacrifice my credits just because the system is not generating images correctly. Then I cant download my image or video it just says its downloading but never does. For what they charge for credits you would think these problems or BUGS would all be resolved before charging people money for a faulty app. And has anyone noticed it used to cost 40 credits to make an image now its 60. I'm done with Adobe switching to a much better app. Openart.ai far superior app and highly recommended. I can take a simple prompt plug it into Adobe, and it takes two or three times before you get what your trying to produce, problem or is it by design to make you use up your credits.  Openart.ai first try its done for both images and videos and edits done perfectly. Tired of paying good money for a sub-par app.   

      M
      Michelle0495
      Participant
      September 24, 2025

      Yes! I'm having this issue where Adobe is not following the prompts that I am providing. I have been including an image with a detailed description and I am not getting accurate results. Either it's not doing anything that I'm asking it to do or it's doing the wrong thing for example, snowing inside of the room rather than outside the window. And each time I try to correct Adobe's mistakes, I lose credits. I don't feel that I should have to sacrifice my credits just because the system is not generating images correctly.

        Kartika Rawat
        Community Manager
        Kartika RawatCommunity Manager
        Community Manager
        October 8, 2025

        Sorry about the trouble. Could you share the prompt and the generated results with us? Please note that Firefly doesn't understand negative prompting.

         

        Let us know.

         

        Thanks,
        ^KR

        O
        Community Expert
        Oh.N8Community Expert
        April 22, 2025

        Hey @Long Face Murdera 

        We can't reclaim the use of credits.
        However, there are steps that we can take.
        1) Thumbs up or down. Give feedback to the developer team. 
        Remember to give thumbs up as well. This way they can see what is working.

        2) Provide a drawing/ sketch or  something for Firefly to work with. These images do help considerably. Having a style reference also helps.

        3) Start a new seed. Bad seeds do occur. Starting over and fresh resets everything.

        Extra tip: turn off fast mode. You save your credits when you upscale.

        Keep a Google Doc, Word Doc, or Pages... of your favourite images with a link. The documents are a good way to stay organized and allows you to share your links effortlessly.

        Cheers

        O. Nate

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices