Awaiting Credits over 72 Hours now

Forum|Forum|4 months ago
March 24, 2026
11 replies
56 views

I was promised via my subscription status 7000 credits over 72 hours ago, and i’m still waiting?

Participating Frequently

Hi, Well, it’s now Wednesday 25th and still no credits as promised if i didn’t cancel my subscription?….. i’m self employed and with no credits, no work !!!

kglad

Community Expert

re-contact adobe support.

PiptheCatAuthor

Participating Frequently

Tried that, waste of time…. unless i’m using the wrong link/page!

PiptheCatAuthor

Participating Frequently

Hi, yes, i wanted to cancel my current plan due to the price, and i was offered a free 7000 credits not to cancel for a period of 30 days, so i clicked agreed and was informed that it would take 48 hours to enter my account, that was saturday 21st.

kglad

Community Expert

do you have a confirmation email or something else shown the offer.

this may help you https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

PiptheCatAuthor

Participating Frequently

no, it was on the pop up window for either accept or cancel, so i accepted the offer and the completion note was it can take up to 48 hours to enter my account.