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Participant
May 14, 2026
Question

Being charged 500 AI Generative credits for poor results

  • May 14, 2026
  • 1 reply
  • 10 views

I’’ve never been able to get a satisfactory result from Firefly, yet each time I try, credits are deducted from my account.  You’re AI system is not ready for prime time, and I’m very disappointed in the results it produces with video and still images.  Other AI offerings do a much better job, and you need a preview of the results that customers can accept before they’re charged credits.  It might take you money to run these calculations with AI, but the credits cost my small business money too for results I can’t even use.  Look at this example of a video that was generated.  The woman in the white shirt directly behind the man in the foreground looks like a wide blob, and not even close to realistic.  Audience members are also randomly placed and on top of one another.  This is terrible.

 



 

 

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    May 14, 2026

    Hi jpluttme,
    Thanks for bringing this to our attention.

    To help us investigate, please share with us both the video you downloaded and its link, you can find it under Your Stuff > Generation History, select the video in question, and choose "Share public link".


    Let us know once you have the video and link so we can review it on our side.

    Hajar