Bonjour, très souvent firefly me dit : "Un problème est survenu" je n'obtiens donc pas d'image mais mes crédits sont débités !

Hi Patrick_Baille0889,
Thank you for reaching out about this.
 

I want to clarify how credits are handled in Adobe Firefly

• Credits are deducted immediately when you click “Generate.”

• If the generation fails and you see an error, the credits are automatically refunded AFTER the error occurs. This applies to all errors, there are no exceptions.

• If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Your Stuff > Generation History to see if the video was stored there.

Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Please let us know if you have any other questions.

Hajar
[Moved to questions]