bug

Question

Hello Adobe Support Team,I am experiencing a persistent issue with Adobe Firefly when trying to generate videos. Every time I attempt to create a video, I receive the following error message:“Unable to load. We can't process this prompt. Please edit it and try again.”I am using the Kling 3.0 Omni model with 1080p resolution, a 15-second duration, and reference images. The error keeps occurring, preventing me from generating videos.I have tried modifying my prompts, but the issue persists. I would appreciate your help in identifying the cause of this problem and finding a solution.Could you please investigate whether this issue is related to my account, the selected model, reference images, or a technical problem with Adobe Firefly?Thank you for your time and assistance. I look forward to your response.Best regards,

N8. · Answer

We want to assist you @Tranquil_Fountain0008 and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting<<

Nate

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