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determined_Meadow4774
Participant
May 31, 2025
Answered

Buying options

  • May 31, 2025
  • 1 reply
  • 116 views

Hi, I bought the monthly package to star at $9.99 and the app keeps asking me to pay again to use it. What is going on? Also, it is poor quality for the price. 

Correct answer Kartika Rawat

Hi determined_Meadow4774!

Apologies for the inconvenience. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4dTcyny

 

Let us know if you have any questions.

 

Thanks,
^KR

 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
June 2, 2025

Hi determined_Meadow4774!

Apologies for the inconvenience. In order to assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4dTcyny

 

Let us know if you have any questions.

 

Thanks,
^KR

 

moved to discussions

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