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LEESEUNGHOON
Participant
March 26, 2026
Question

Can’t access Firefly audio despite subscription

  • March 26, 2026
  • 3 replies
  • 26 views

Hello, I’m currently subscribed to Adobe Creative Cloud, but when I try to use audio generation in Adobe Firefly, I receive a message saying “You don’t have access to Firefly. Please contact your administrator to request access.”

Could you please let me know why this is happening and how I can enable access?

    3 replies

    Hajar Toutsi
    Community Manager
    Community Manager
    March 26, 2026

    Hi LEESEUNGHOON,
    Thanks for reaching out.

    If you happen to have an Enterprise/ teams account, you'll need to contact your account admin to give you access to Firefly.
     

    See here:

    https://helpx.adobe.com/enterprise/kb/contact-administrator.html


    Let us know if you need further assistance.

    Hajar
     

    LEESEUNGHOON
    Participant
    March 26, 2026

     

    FHweb
    Participating Frequently
    March 26, 2026

    Firefly is down, audio, video and image generation, I could only get imagen 4 to work, nothing else works!