Can't access You can contact your admin to request access.

Forum|Forum|5 months ago
March 26, 2026
3 replies
82 views

Frequent error: “Can't access You can contact your admin to request access.”

Kartika Rawat

Community Manager

Hi jprush!

Thanks for writing in. Which model are you using? What type of subscription do you have? If you’re on a Teams or Enterprise plan, you may need to reach out to the admin to assign Firefly access to yourself in the Admin Console.

Let us know if you have any questions.

^KR

moved to questions

GrumpyGenXr

Participant

In my situation, I am the owner of the company and I am the only admin. How do I give myself access? Im listed as the System Administrator, yet I can’t create anything in firefly.

Tarun Saini

Community Manager

Hi @GrumpyGenXr,

Thanks for sharing the details. Since you're listed as the System Administrator and the only admin for the company, it sounds like your account may not have the required Firefly product entitlement or license assigned, even though you have administrative privileges.

Could you let us know:

Are you seeing any specific error message when you try to create content in Firefly?
Which Firefly plan or Adobe subscription is associated with your account?
Does the issue occur across different browsers or in a private/incognito window?

In the meantime, I'd recommend checking the Adobe Admin Console to confirm that a Firefly license has been assigned to your user account.

Regards,

Tarun

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