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WineCountryMM
WineCountryMM
Participant
March 19, 2026
解決済み

Can't access You can contact your admin to request access. (smiling monkey). My account shows 500/500 credits available. Please advise

  • March 19, 2026
  • 返信数 2.
  • 116 ビュー

I have a subscription to all the features of Creative Cloud. Generative AI seems unavailable

    解決に役立った回答 Kevin Stohlmeyer

    ​@WineCountryMM if you are an Enterprise customer (or Teams), your plan Administrator has to allow Adobe Firefly access via the Adobe Admin Console. 

    返信数 2

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 20, 2026

    ​@Hajar Toutsi this has nothing to do with account - this is a pretty common request on this forum. The user needs to contact their plan administrator. 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert解決！
    Community Expert
    March 19, 2026

    ​@WineCountryMM if you are an Enterprise customer (or Teams), your plan Administrator has to allow Adobe Firefly access via the Adobe Admin Console. 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 19, 2026

    If you are in the educational space, same rules apply - admin has to allow, but also the account has to be a named account not shared licensing (labs). 

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