Can't access You can contact your admin to request access. (smiling monkey). My account shows 500/500 credits available. Please advise

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I have a subscription to all the features of Creative Cloud. Generative AI seems unavailable

Community Expert

@WineCountryMM if you are an Enterprise customer (or Teams), your plan Administrator has to allow Adobe Firefly access via the Adobe Admin Console.

Kevin Stohlmeyer

Community Expert

@Hajar Toutsi this has nothing to do with account - this is a pretty common request on this forum. The user needs to contact their plan administrator.

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Kevin Stohlmeyer

Correct answer

Community Expert

@WineCountryMM if you are an Enterprise customer (or Teams), your plan Administrator has to allow Adobe Firefly access via the Adobe Admin Console.

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Kevin Stohlmeyer

Community Expert

If you are in the educational space, same rules apply - admin has to allow, but also the account has to be a named account not shared licensing (labs).

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