Can't access You can contact your admin to request access. (smiling monkey). My account shows 500/500 credits available. Please advise

Forum|Forum|1 month ago
March 19, 2026
2 replies
104 views

I have a subscription to all the features of Creative Cloud. Generative AI seems unavailable

Correct answer Kevin Stohlmeyer

@WineCountryMM if you are an Enterprise customer (or Teams), your plan Administrator has to allow Adobe Firefly access via the Adobe Admin Console.

Kevin Stohlmeyer

Community Expert

@Hajar Toutsi this has nothing to do with account - this is a pretty common request on this forum. The user needs to contact their plan administrator.

Kevin Stohlmeyer

Correct answer

Community Expert

@WineCountryMM if you are an Enterprise customer (or Teams), your plan Administrator has to allow Adobe Firefly access via the Adobe Admin Console.

Kevin Stohlmeyer

Community Expert

If you are in the educational space, same rules apply - admin has to allow, but also the account has to be a named account not shared licensing (labs).

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded