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lauran9011434
December 9, 2025
Answered

Can't buy credits

  • December 9, 2025
  • 1 reply
  • 82 views

Hi, 

 

I can't buy credits. I' trying to buy 2000 credts, but get the error 

500

Internal Server Error.

 

Br. Laura

Correct answer SamarthS

Hi @lauran9011434

 

Apologies for the inconvenience. To assist you with the issue, we require your private account information; therefore, we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4pWIP1K. We appreciate your patience. 

 

Thanks, 

 

1 reply

SamarthSCorrect answer
Inspiring
December 9, 2025

Hi @lauran9011434

 

Apologies for the inconvenience. To assist you with the issue, we require your private account information; therefore, we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4pWIP1K. We appreciate your patience. 

 

Thanks, 

 

^Sam