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lauran9011434
Dec 9, 2025 8:37 AM UTC
Answered

Can't buy credits

Hi, 

 

I can't buy credits. I' trying to buy 2000 credts, but get the error 

500

Internal Server Error.

 

Br. Laura

SamarthSCorrect answer
Inspiring
Dec 9, 2025 10:42 AM UTC

Hi @lauran9011434, 

 

Apologies for the inconvenience. To assist you with the issue, we require your private account information; therefore, we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4pWIP1K. We appreciate your patience. 

 

Thanks, 

 

^Sam

1 reply

SamarthSCorrect answer
Inspiring
Dec 9, 2025 10:42 AM UTC

Hi @lauran9011434, 

 

Apologies for the inconvenience. To assist you with the issue, we require your private account information; therefore, we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4pWIP1K. We appreciate your patience. 

 

Thanks, 

 

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^Sam