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Valerie35599260h1lx
Participant
June 4, 2026
Question

Can't export AI Gen video from Boards to anywhere else.

  • June 4, 2026
  • 1 reply
  • 10 views

I generate a video with Firefly and drag it to the board. Once on the board, I cannot export it to Premiere or download the video. I wasted SO MANY CREDITS for nothing.
I used all my credits making these and now can do NOTHING with them. Get it together Adobe or stop charging people to use features that aren't working

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    June 12, 2026

    Hi Valerie35599260h1lx,

    Thanks for clarifying and taking the time to share your experience.


    If you’re not able to download the video or open it in Premiere, that’s definitely something we’d want to take a closer look at. Let’s try the following:

    1. Download from Files (recommended)

    Instead of downloading from Boards, please try accessing your video directly from your Files: https://www.adobe.com/files/firefly

    Once there, locate your generated video and try downloading it from that page.

     

     2. If that doesn’t work

    If you’re still unable to download or access the video, could you please share your Board with us so we can investigate further? To do that:

    • Click Share on your Board
    • Go to Settings
    • Select “Anyone with the link”
    • Copy and send us the link

    If you’d prefer not to share it publicly, you can also send the link to us via direct message (DM) instead. This will help us check what’s happening on your specific Board and assist more effectively.

    Looking forward to your update.

    Hajar
    [Moved to questions]

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