Can't find my account for Firefly

Forum|Forum|3 months ago
March 15, 2026
1 reply
28 views

cant find or sign in to my account

Hajar Toutsi

Community Manager

Hi suerep,
Thanks for reaching out about this.

To assist you properly, could you provide more details? Are you having trouble accessing your Firefly account? If so, please send us a screenshot of what you see when you attempt to sign in (be sure to hide any personal data like your email address).

Let us know what you find, we’ll be happy to help.

Hajar
[Moved to questions]

suerepAuthor

Participant

It say I have no images or that I have done any work and I have.

[Pii removed by Mod]

Hajar Toutsi

Community Manager

Thanks suerep for sharing the details.
Your issue seems to be related to accessing your generation history rather than your Firefly account.

Could you please go to Adobe.com, and select files from the left-side bar and check if you can find your generations in Generation history there?

If that doesn’t work, please try using a different browser, and let us know if that resolves the issue.

Note: This is a public forum, so please make sure to hide any personal data (like your email address) before posting.

Hajar

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