Skip to main content
suerep
suerep
Participant
March 15, 2026
Question

Can't find my account for Firefly

  • March 15, 2026
  • 1 reply
  • 24 views

cant find or sign in to my account

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    March 17, 2026

    Hi suerep,
    Thanks for reaching out about this.


    To assist you properly, could you provide more details? Are you having trouble accessing your Firefly account? If so, please send us a screenshot of what you see when you attempt to sign in (be sure to hide any personal data like your email address).


    Let us know what you find, we’ll be happy to help.


    Hajar
    [Moved to questions]

    suerep
    suerepAuthor
    Participant
    March 17, 2026

    It say I have no images or that I have done any work and I have.

    [Pii removed by Mod]

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    March 18, 2026

    Thanks suerep for sharing the details.
    Your issue seems to be related to accessing your generation history rather than your Firefly account.

    Could you please go to Adobe.com, and select files from the left-side bar and check if you can find your generations in Generation history there? 

    If that doesn’t work, please try using a different browser, and let us know if that resolves the issue.

     

    Note: This is a public forum, so please make sure to hide any personal data (like your email address) before posting.


    Hajar

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices