Can't generate images or videos

Hi mckenziee,
Thanks for bringing this to our attention.

Since you’re receiving an error message, please provide the following:

• A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).

• Workflow Context:

  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)

  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).

  • The full prompt you were using.

  • Copies of any reference images, keyframes, or original images used.

Once you have the details, let us know so we can be able to assist you efficiently.

Hajar