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Brian36451241hk4i
Participant
April 1, 2024
Question

Can't upload any image to structure image.

  • April 1, 2024
  • 3 replies
  • 142 views

Unable to upload ANY image to the structure pane.

    This topic has been closed for replies.

    3 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 1, 2024

    Hi Brian36451241hk4i!

    Sorry about the issue. Can you check if there's an update availbe for your browser? Make sure you're using the most recent version.

     

    Let us know how it goes.

    Kartika

     

     

    Moved to discussions.

      B
      Brian36451241hk4iAuthor
      Participant
      April 1, 2024

      And tried all the avialable UI options: Click "Upload Image" - Click upload button - drag and drop onto the button. 

       

      macOS 14

      Safari Browser

      Adobe Creative Cloud (All Apps)
      Have sufficient Firefly credits

        B
        Brian36451241hk4iAuthor
        Participant
        April 1, 2024

        Follow up... have tried JPEG, PNG (with and without transparency), WEBP. It doesn't appear to be content... in the end, the test image was a smiling emoji on a flat background. 

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