Can't use any tools

Forum|Forum|2 years ago
August 31, 2023
2 replies
593 views

Can't use Firefly tools. on all pages only preview videos are available, no interface.

This topic has been closed for replies.

J E L

Community Expert

@61012202 and @Jack Squire, please let us know what platform you are using to access Firefly, if you've tried any troubleshooting steps such as switching to another browser, checking your firewall is not blocking Firefly Beta, and/or trying an incognito tab. All the Firefly modules are working correctly for me as of now using Brave browser on Windows OS via desktop.

CMass

Community Manager

Thank you, @J E L! +1 to everything they said.

If you're getting a blank screen, make sure Windows is up to date, and you have the latest Microsoft firewall running with the most recent Microsoft-provided settings.
The Adobe Firefly beta is only available in countries where Adobe services are available. Countries where Adobe Firefly beta is not available include Russia, Belarus and China. In addition, Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics.