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wendees53425686
Participant
October 9, 2026
Question

Can we get a credit refund when the AI prompt is not followed and the result is unusable?

I have made many attempts at making a video from a flat map. I tried several different models. I revised the prompts many times. The results were all unusable. The prompts were not followed. The reference map was not kept accurate. I used about 3,500 credits trying to something usable. 

    1 reply

    N8.
    Community Expert
    N8.Community Expert
    October 10, 2026

    Hey ​@wendees53425686 

     Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    Provide your prompt and reference image(s) if there are any?

    Which model(s) are you using?
    Consider clearing cache, cookies, and using a different browser.

    Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
    >>Make sure to remove person details: email address, name... before posting<<

    >>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits.
     

    Make sure to delete the files that are not working to prevent having a bad seed.

    How to Delete multiple Files

    Delete multiple files

    Nate

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