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Participant
October 8, 2026
Question

cannot download

after generating a video the download option isnt workiing. says not available, sometimes when u click to play the video it starts the generation again and never ends.

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 9, 2026

    Hey, Zealous_Echo5627!

     

    My tip when getting this kind of error, is to go to your Creative Cloud app and download from there! 

    Can you tell me if this works for you? 

     

    Best,

     

    Gabriel

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