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Bernard25062630g1o1
Participant
February 2, 2026
Question

Cannot sign in

  • February 2, 2026
  • 1 reply
  • 10 views

Aprse avoir re initialisé win 11 je voudrais re installer Photoshop et Lightroom.

J’ai changé d’adresse email, changé de mot de passe desactivé le vpn desactivé l’antivirus et je ne peux toujours pas installer PS et LR.

Que faire?

    1 reply

    J E L
    Community Expert
    Community Expert
    February 2, 2026

    @Bernard25062630g1o1Start with your Adobe account (https://account.adobe.com/). Make sure you are logged in successfully with your new email and password. Next, launch Creative Cloud Desktop. If it’s not installed on your computer already, see the instructions here: https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

    Then, your subscriptions to Photoshop and Lightroom will be under your apps tab and you can install them from there. Please let us know how it goes!