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L
Liztoune
Participant
October 13, 2025
Question

Cobro doble de créditos

  • October 13, 2025
  • 1 reply
  • 44 views

El día de hoy generé un video en Adobe Firefly, el primero marcó error a la hora de generarse y me descontó 1250 créditos y al volverlo intentar me volvió a cobrar 1250 créditos.

 

¿Qué puedo hacer para el reestablecimiento de esos 1250 créditos?

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
October 14, 2025

Hi Liztoune!

Sorry to hear that. Are you seeing any error codes or messages? What prompt were you using?

Please know that it consumes credits as the system processes a new render each time.

 

Let us know.

Thanks,

^KR

 

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