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October 13, 2026
Question

Comprei a Nitidez de Ia do photoshop mas não aplicou fica notificando que não tem creditos

Comprei a Nitidez de Ia do photoshop mas não aplicou fica notificando que não tem creditos

    1 reply

    droopydog500
    Community Manager
    Community Manager
    October 14, 2026

    Hi ​@jussara_loss1306,

    Thank you for getting in touch.

    AI Sharpness is a premium feature that consumes generative credits. Some subscriptions only include standard features and do not allow the use of premium features, even if credits are shown as available in the account. Additionally, if the purchase was recent, it may take a few minutes for the credits to be recognised by the system.

    To help identify the issue, could you please go to account.adobe.com and take a screenshot of the left two columns showing which plans you have? Please do not include the third column as that contains payment information. Sharing that screenshot here will help us understand which plan you are on and advise accordingly.

        droopy

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    Adobe Community Expert (not an Adobe employee)