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mathiasm34135546
mathiasm34135546
December 16, 2025
Answered

Compte débité alors qu'il y a eu une erreur

  • December 16, 2025
  • 1 reply
  • 112 views

Bonjour, j'ai voulu générer une vidéo et ça m'a affiché un message d'erreur, j'ai réessayé, deuxième message d'erreur et mon compte a pourtant été débité de plus de 600 crédit !!

Correct answer SamarthS

Hi @mathiasm34135546, 

 

Thanks for reaching out. Sorry about the issue. Could you check under "your stuff" and see if you can find the video in the generation history?  We apologize, but we do not currently offer the option to restore credits. 

Please also try clearing the browser's cache or using a different browser. 

1 reply

S
SamarthSCorrect answer
Inspiring
December 16, 2025

Hi @mathiasm34135546, 

 

Thanks for reaching out. Sorry about the issue. Could you check under "your stuff" and see if you can find the video in the generation history?  We apologize, but we do not currently offer the option to restore credits. 

Please also try clearing the browser's cache or using a different browser. 

^Sam
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