Constant black videos with Rob lines running through it when using video edit

I don’t work for Adobe so unless you want to put me on the payroll do your own R&D. The fact is the Firefly App on occasion delivers back a black video with RGB lines on it I have attached the file and despite this happening multiple times and charging me 300 credits per time I have to just sit there and take it on the chin basically paying for a service which isn’t working. Now you can ask all the questions in the world and say you can’t recreate at your end blah blah blah but the evidence is attached. So given the evidence and the huge amount of time Ive wasted complaining about this to Adobe with nothing to show for it apart from Adobe taking more credits and delivering nothing back I may as well set up a direct debit to a bin and watch my money disappear and cut out the middle man! I’ve used Adobe for many many years and when you have a loyal customer the first thing you should prioritise is the refund and do your investigation into why your app doesn’t work in your own time. Nobody wastes this much time complaining about something if there wasn’t a real issue. Refund the credits around a thousand and refund a month of Creative Cloud and sort out the app yourselves rather than relying on customers to find the issues and report to you!