Skip to main content
J
Janell325723804wux
Participant
September 27, 2023
Question

Contact Admin for FIrefly

  • September 27, 2023
  • 1 reply
  • 1095 views

Hello,

 

I contacted my admin, and they sent me a screenshot that Firefly is turned on and they can access it when they log in. I keep getting the message that I need to contact my admin. Does it have something to do with my classroom account? What is the fix for this? I would like to show districts possible AI tools and Firefly is. great one. 

    This topic has been closed for replies.

    1 reply

    MassC
    MassC
    Legend
    September 28, 2023

    Make sure you're signed into the correct instance of your corporate email. Check out this article which does a much better job of explaining than me. 🙂  -->: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

    J
    Janell325723804wuxAuthor
    Participant
    September 28, 2023

    I am able to access Firefly when I login to my district account but not the classroom account and I am using the same Google account.

    [Personal information removed by Mod]

    MassC
    MassC
    Legend
    September 29, 2023

    @Janell325723804wux Please reach out to your IT Admin. You may not be provisioned to use Firefly on specific accounts.  Here is an article on how to contact your admin.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices