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RenderSlop2001
RenderSlop2001
Inspiring
April 16, 2026
Answered

Content credentials flagging content that I create, preventing me from using it for generating video.

Unable to use AI generated imagery for the start frame in GenAI video. When uploading an image  created in Firefly or another application, this warning pops up: “Upload another image. This image has Content Credentials that indicate it can't be used with generative Al features.” This also occurs using images from Generation History or previously uploaded content (“Your stuff” folder). This also occurs when attempting to use photos as a start frame.

This issue persists across browsers (Safari, Chrome) and across accounts (personal, company), and across Firefly modules, with the exception of Firefly Boards. 

      RenderSlop2001
      RenderSlop2001Correct answer
      Inspiring
      April 27, 2026

      @Kartika Rawat I spoke with our IT department and it appears the Content Credential API call may be blocked by our security software - which explains why image to video works in firefly boards (drag and drop from desktop) and not in the generate module (where the upload function triggers the call). I’m working to get an exception for Firefly and will report my findings. 

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      23 replies

      Sugiyama
      Participant
      July 15, 2026

      Any solution for this? I have security white-listed Firefly and Adobe Generative AI but still getting the same message and unable to use my own images.

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      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      July 15, 2026

      Hi ​@Sugiyama,

      Thanks for reporting this. The message indicates that the uploaded image contains Content Credentials that restrict its use with certain generative AI features in Firefly.

      Could you let us know whether the issue occurs with all images or just this specific file? In the meantime, please try exporting the image as a new JPG or PNG, or test with a different image to see if the behaviour persists.

      If that doesn't help, please share a screen recording of the issue to investigate further.

      Regards,

      Tarun 

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      Sugiyama
      Participant
      July 16, 2026

      hi Tarun,

      Thank you for your response. The issue occurs with all images and I’ve tried the copying and exporting images as well. I’ve seen the other post about whitelisting API so I’m forwarding that to my IT department to review.

      Attached is not a video but the msg I get when trying to upload an image.

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      12Mellon
      12Mellon
      Participant
      April 26, 2026

      I am a professional director using Nano Banana 2 assets as base frames for generative video production. This workflow has worked perfectly for months. Now, I am suddenly blocked by the error: "This image has Content Credentials that indicate it can't be used with generative AI features." This is a major bottleneck for my current production. Is this a bug or a deliberate policy to block external C2PA metadata? Manually stripping metadata for every frame is not a viable professional solution.

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        RenderSlop2001
        RenderSlop2001Author
        Inspiring
        April 20, 2026

        -

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        Rafiq07
        Rafiq07
        Participant
        April 17, 2026

        The exact same issue!

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        Hajar Toutsi
        Community Manager
        Hajar ToutsiCommunity Manager
        Community Manager
        April 17, 2026

        Hi Rafiq07,
        Thank you for letting us know.

        Could you please try the workaround that our expert ​@Oh.N8  shared earlier in this thread and let us know if it resolves the issue?

        If not, please upload an image where the issue persists and share the details of how you were using it. We’d love to look into this further.

        Hajar

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        Sugiyama
        Participant
        July 15, 2026

        Here’s a simple image that I exported from Illustrator. I tried to upload this image to animate it but Firefly won’t let me. 

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        N8.
        Community Expert
        N8.Community Expert
        April 17, 2026

        Hey ​@RenderSlop2001 

        I find Firefly Boards works great for images that you have downloaded and cleaned up. Bring those images into Firefly Boards. Firefly Boards is very powerful. 

        Here’s a short video for a possible workaround when you generate and want to use that image w/o making any adjustments.


        Cheers

        Nate

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          Rafiq07
          Rafiq07
          Participant
          April 17, 2026

          Hey mate ​@Oh.N8 !

          I tried that and it really works, however, I am still unable to upload a first image as a reference which is really awful!

          I hope firefly could just fix this stupid issue, I tried everything in my settings, and cleaned all caches and tried all browsers and still, I am literally attaching anything and it says “Content credentials” haha.

          Anyway just wanted to thank you

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