Question

Creative Production's remove background function seized

Forum|Forum|5 months ago
December 3, 2025
2 replies
167 views

Creative Production's remove background function seized. I put 111 jpg images to be converted to png 5 days ago, but it's still processing them. Credits are gone, but I'm still waiting for my png's. Please return the credits and will have a new go with it, thanks.

Credits and Subscription

Kartika Rawat

Community Manager

Hi defaultg89cyahk5mx1!

Sorry to hear that. Have you tried another browser? Please try testing it with a few images and see if that works.

Let us know how it goes.

Thanks,
^KR

moved to discussions

N

nforme_7108

Participating Frequently

The Creative Production background removal tool is stuck. You uploaded 111 images 5 days ago, it used your credits, but never finished processing. You just want your credits refunded so you can try again.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded