credit is being used but not getting result . showing error

Hi Ranjeet,
We appreciate you bringing this to us.
 

Allow me to clarify how credits are handled in Adobe Firefly

• Credits are deducted immediately when you click “Generate.”

• If the generation fails and you see an error, the credits are automatically refunded AFTER the error occurs. This applies to all errors, there are no exceptions.

• If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Files > Generation History to see if the video was stored there.

Since you are encountering an error message, please provide the following details:

• A Full Screenshot: Please provide a screenshot of your entire browser, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• Workflow Context:

  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)

  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).

  • The full prompt you were using.

  • Copy of the logo file you used.

Let us know once you have the requested details, we’ll be glad to help.

Hajar
[Moved to questions]