Yas37790137ncv8

Participant

Question

Credit issue

Forum|Forum|1 year ago
June 2, 2024
2 replies
242 views

I bought 100 credits per month pack yesterday. But the account says iam exhausted my 125 credits in just 10 hrs. I was generated only 5 images using generated fill. After that i cant generate anthing, getting a popup message that shows buy more credit to continue. please sort out the problem as soon as possible. Thank you

Mobile

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Kevin Stohlmeyer

Community Expert

Community Expert

@Yas37790137ncv8 the count in your profile is remaining credits - not used.

If you used up all your credits it would show a 0/100 balance.

Try logging out and back in to your account.

Community Manager

Community Manager

Hello @Yas37790137ncv8,

Thank you for your message. I am sorry you are having this problem.

You will need to contact Adobe Customer Care directly. Try the link to auto-open the Chat:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs here from people claiming to be Adobe employees—they are likely to be scammers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)