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matthewk66260807
Participant
August 24, 2026

Credit refunds please

  • August 24, 2026
  • 1 reply
  • 9 views

when hitting thumbs down for a video generation and providing feedback, the 'submit' button is greyed out regardless of selections or notes entered. some have been so far from what was prompted that I want to request credits back as they were essentially wasted. but your platform will not allow direct feedback connected to the content..

I simply cannot provide feedback that is attached to generated content due to a greyed out submit button. I especially want to do this in an attempt to gain the wasted credits back

1 reply

N8.
Community Expert
August 24, 2026

Hey ​@matthewk66260807 

Help us. Help you.
Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

We need more information. Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Cheers

Nate