Question

Crédits

Forum|Forum|7 months ago
December 16, 2025
4 replies
170 views

Bonjour, tous mes crédits ont disparus

Credits and Subscription

Guillaume29504188w1en

Participating Frequently

same issue but no one care

Community Expert

Hey @Guillaume29504188w1en

Things take time. Could you please share more details as to what happened or is happening?
@Kartika Rawat

Cheers

Nate

Guillaume29504188w1en

Participating Frequently

I have an Adobe Firefly plan with 2000 generation credits.
They were supposed to reset on 12/31/2025 but I was only able to do 7 generations and it's telling me I have no more credits until 01/28/2026.

chat agent told me that I used all my credits since 31 (or someone else) but that's nonsense, I have access to all generation made with firefly

Community Manager

Community Manager

Hi adrian_3906!

Sorry about the issue. Can you share more details on what's happening?

Let us know. Happy to help.

Thanks,

^KR

moved to discussions