Question

Credits anormalement retirés

Forum|Forum|4 months ago
January 16, 2026
1 reply
33 views

EN VOULANT LANCER UNE COMPOSITION VIDÉO, J'AI ÉTÉ DÉCOMPTÉ DE 1500 CRÉDITS ABUSIVEMENT PUISQUE LA VIDÉO EN ATTENTE DE GÉNÉRATION A ÉTÉ INTERROMPUE À CAUSE D'UN BUG, JE DEMANDE À ÊTRE REMBOURSÉ S'IL VOUS PLAÎT. Merci

Generate Video
Credits and Subscription

droopydog500

Community Manager

Hello @Hourmazd_Homayounfard9479,

Thank you for your message.

When you get a generation error, the credits should be re-deposited to your account. It might not be instantaneous. Are you sure they were not re-deposited?

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

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