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Inspiring
April 4, 2026
Question

credits being taken with no output

  • April 4, 2026
  • 1 reply
  • 14 views

Please let us know hot get credit back that we have used but get no output for. I just tried upscaling a video, was charged and never got an output. 

    1 reply

    Kartika Rawat
    Community Manager
    Community Manager
    April 6, 2026

    Hi Weezypain!

    Sorry to hear that. Could you check your video in the Generation history under “My stuff”? Also, if you got an error while upscaling, your credits will be refunded soon after the error.

     

    Let us know.

    Thanks,

    Kartika

     

     

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